The ability to draw causal relationships between interrelated elements. Analyze problems in a systemic context (e.g. organization, city, society), tackle deeper ‘wicked’ problems and be more likely to find effective approaches.
Students are working on a project that involves multiple stakeholders, whose needs must all be taken into consideration after having created service design concepts. To stimulate students to think through different points of view, they are asked to create three storyboards, each for the most important stakeholders. Students are asked to first start with theContinue reading “Triple P.O.V. Storyboarding”
In a twelve-week Service Design course, students are developing ideas that involve multiple touch points, channels, platforms and interactions. To enable students to grasp, articulate and comprehend this inherent complexity, they are instructed in creating a service diagram. This is challenging because to this date, these students have only been trained to draw singular products/interactionsContinue reading “Service Diagramming”