Service Design

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Use service design methods to analyze, conceptualize and prototype service design concepts. Understand, design, and integrate interactions, channels, and touchpoints across different stakeholders above and below the service line of visibility. 

Case Studies

  • Triple P.O.V. Storyboarding

    Triple P.O.V. Storyboarding

    Students are working on a project that involves multiple stakeholders, whose needs must all be taken into consideration after having created service design concepts.  To stimulate students to think through different points of view, they are asked to create three storyboards, each for the most important stakeholders. Students are asked to first start with theContinue…

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